Privacy Policy – Routemize

Routemize ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at routemize.com and our SaaS platform (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

We may collect the following categories of information:

Account Information: Name, email address, business name, phone number, and billing details provided during registration.
Usage Data: Information about how you interact with the Service, including log data, IP addresses, browser type, pages visited, and timestamps.
Location Data: Geographic data used to provide routing and scheduling features. This may include precise location data if you grant permission.
Customer Data: Data you input into the platform, such as client names, addresses, and appointment details ("Customer Data"). You retain ownership of your Customer Data.
Communications: Emails or messages you send to us, including support requests.
Cookies & Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Process transactions and send related information, including confirmations and invoices
Send administrative communications, including updates, security alerts, and support messages
Send marketing and promotional communications (you may opt out at any time)
Analyze usage patterns to improve the Service
Comply with legal obligations
Prevent fraudulent activity and enforce our Terms of Service

3. Sharing of Your Information

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who assist us in operating the Service (e.g., payment processors, hosting providers, analytics services). These parties are contractually obligated to protect your data.
Integration Partners: When you connect third-party integrations (e.g., DripJobs, Google Calendar, Zapier), relevant data is shared with those services per your authorization.
Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Routemize, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us at admin@routemize.com.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to certain exceptions.
Portability: Request a machine-readable export of your data.
Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us.
California Residents (CCPA): You have the right to know what personal information is collected, to opt out of the sale of personal information (we do not sell your data), and to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at admin@routemize.com. We will respond within 30 days.

7. Cookies

We use the following types of cookies:

Essential Cookies: Required for the Service to function. Cannot be disabled.
Analytics Cookies: Help us understand how users interact with the Service (e.g., page views, session duration). You may opt out via your browser settings.
Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

8. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at admin@routemize.com.

10. International Data Transfers

Routemize is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: admin@routemize.com
Website: routemize.com