Terms of Service – Routemize

Please read these Terms of Service ("Terms") carefully before using the Routemize platform and website at routemize.com (the "Service") operated by Routemize ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. The Service is intended for business use by home service professionals and companies. Use by consumers for personal purposes is not the intended use case.

2. Account Registration

To access the Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your password confidential and not share access with unauthorized parties
Notify us immediately at admin@routemize.com of any unauthorized use of your account
Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription, Billing, and No-Refund Policy

Routemize is offered on a subscription basis. By subscribing, you agree to pay all applicable fees as described at the time of purchase. Unless otherwise stated:

Subscriptions automatically renew at the end of each billing period
You authorize us to charge your payment method on a recurring basis
We reserve the right to change pricing with at least 30 days' written notice
Failure to pay may result in immediate suspension or termination of your account

ALL FEES ARE STRICTLY NON-REFUNDABLE. Once a payment is processed — whether for a monthly subscription, annual plan, upgrade, or any other fee — no refunds, credits, or prorations will be issued under any circumstances, including but not limited to: cancellation before the end of a billing period, dissatisfaction with the Service, failure to use the Service, account termination for violation of these Terms, or disruptions caused by third-party integrations or external factors beyond our control. By completing a purchase, you expressly acknowledge and agree to this no-refund policy.

If you cancel your subscription, you will retain access to the Service through the end of your current paid billing period, after which your access will terminate. No partial-period refunds will be issued.

Beta users may receive promotional pricing or free trial periods as communicated at the time of signup. Trial periods are subject to change at our sole discretion. At the end of any trial period, you will be charged the then-current subscription rate unless you cancel before the trial expires.

4. Acceptable Use

You agree not to use the Service to:

Violate any applicable local, state, national, or international law or regulation
Infringe upon the intellectual property rights of any third party
Transmit any unsolicited or unauthorized advertising or promotional material (spam)
Introduce viruses, malware, or other harmful code
Attempt to gain unauthorized access to any part of the Service or its related systems
Reverse engineer, decompile, or disassemble any part of the Service
Use automated tools (bots, scrapers, crawlers) to access the Service without our prior written consent
Resell, sublicense, or otherwise make the Service available to third parties without authorization
Use the Service in any manner that could damage, disable, overburden, or impair our infrastructure

5. Intellectual Property

The Service and all content, features, functionality, software, designs, text, graphics, logos, and technology — including all patent-pending technology — are owned by Routemize and protected by United States and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription.

You may not copy, modify, distribute, sell, or lease any part of the Service or its content, nor may you reverse engineer or attempt to extract the source code, except as permitted by applicable law or with our express written consent.

6. Your Data

You retain all ownership rights to the data you upload or input into the Service ("Customer Data"). By using the Service, you grant Routemize a limited, non-exclusive, worldwide license to process your Customer Data solely as necessary to provide and improve the Service. We will handle your Customer Data in accordance with our Privacy Policy.

You are solely responsible for the accuracy, legality, and appropriateness of your Customer Data. You represent and warrant that you have all necessary rights to submit your Customer Data to the Service.

7. Third-Party Integrations

The Service may integrate with third-party tools and platforms (e.g., DripJobs, Google Calendar, Zapier). These integrations are provided as a convenience. Routemize does not control and is not responsible for the availability, accuracy, or practices of third-party services. Your use of any third-party integration is subject to that party's terms and privacy policies.

8. AI-Powered Routing — Disclaimer and Assumption of Risk

Routemize uses artificial intelligence and algorithmic systems to generate route suggestions, scheduling recommendations, booking logic, and related outputs (collectively, "AI Outputs"). YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

AI Outputs are suggestions only and do not constitute professional advice of any kind
AI systems are inherently imperfect and may produce inaccurate, incomplete, suboptimal, or erroneous results
Route suggestions may fail to account for real-time traffic, road closures, weather, construction, or other dynamic conditions
Scheduling recommendations may result in conflicts, double-bookings, missed appointments, or inefficient routes
You are solely responsible for reviewing all AI Outputs before acting on them and for all decisions made based on or influenced by such outputs
Routemize makes no guarantee that any route, schedule, or booking suggestion will result in timely arrivals, successful appointments, or any particular business outcome

ROUTEMIZE SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST, OR EXPENSE OF ANY KIND ARISING FROM YOUR RELIANCE ON AI OUTPUTS, including but not limited to: missed appointments, late arrivals, lost clients, lost wages, lost revenue, lost profits, business interruption, reputational harm, or any consequential damages resulting from routing errors, scheduling conflicts, or inaccurate travel time estimates generated by the Service. You assume all risk associated with acting on AI-generated recommendations.

9. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL AI OUTPUTS, ROUTE SUGGESTIONS, SCHEDULING FEATURES, AND RELATED FUNCTIONALITY, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, TIMELY, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY THAT AI-GENERATED ROUTES OR SCHEDULES WILL BE OPTIMAL, ACCURATE, OR SUITABLE FOR YOUR BUSINESS NEEDS. YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROUTEMIZE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

Lost wages, lost income, or lost revenue resulting from missed or delayed appointments
Lost profits or business opportunities caused by routing errors or scheduling inaccuracies
Costs incurred due to suboptimal routes, excess fuel usage, or inefficient scheduling
Damages arising from reliance on AI-generated route preferences or scheduling suggestions
Loss of clients or reputational harm resulting from late arrivals or missed appointments
Loss of data, goodwill, or other intangible losses

THE FOREGOING LIMITATIONS APPLY WHETHER THE CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ROUTEMIZE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO ROUTEMIZE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100). THIS CAP APPLIES EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

11. Indemnification and Hold Harmless

You agree to fully defend, indemnify, and hold harmless Routemize and its officers, directors, shareholders, employees, contractors, and agents (collectively, "Routemize Parties") from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with:

Your use of or reliance on the Service or any AI Output
Any missed appointment, late arrival, scheduling error, or routing mistake, whether or not caused by the Service
Any claim by a third party (including your clients or customers) arising from a route, schedule, or booking decision made using the Service
Your Customer Data or any data you submit to the Service
Your violation of these Terms
Your violation of any applicable law, regulation, or third-party right

This indemnification obligation survives termination of your account and these Terms. Routemize reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with such defense.

12. Beta Services

During the beta period, the Service may be provided at no charge or at a reduced rate. Beta services are provided "as is" and may be subject to additional limitations, including reduced uptime, incomplete features, and data loss. We reserve the right to modify, suspend, or discontinue beta features at any time without notice or liability. Feedback you provide during the beta period may be used by Routemize without obligation to you.

13. Termination

Either party may terminate these Terms at any time. You may cancel your account through your account settings or by contacting admin@routemize.com. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and indemnification) shall survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through informal negotiation. If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the effective date, or by sending an email to the address associated with your account. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

16. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Routemize regarding the Service.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms at our discretion.

17. Contact Us

If you have any questions about these Terms, please contact us:

Email: admin@routemize.com
Website: routemize.com